Logix3’s centralized call center, located in Jacksonville Florida is capable of supporting your needs 24 hours a day, 7 days a week.  Whether you require processing assistance, are having an issue with software supporting a service, or simply need contact information from our database, the centralized call center is there to help.

Our call tracking system allows Logix3 to follow the path of each call placed to our call center.  All calls received are monitored to ensure that correct and complete resolution of the issue was provided.  A customer call will end with one of two dispositions; immediate resolution or follow-up work required.

We strive to resolve each call during the initial point of contact.  Our goal is to resolve a minimum of 80% of received calls within the first 5 minutes.  If it takes greater than 5 minutes to resolve an issue, our call center will offer for the caller to disconnect and the Logix3 representative will continue resolving the issue at hand.  Any call which cannot be answered within the initial 5 minutes will be tagged for process review to identify if there is potential improvement to the service by the resolution of the customer call.

Through our use of VOIP technology we ensure that the continuity of our call center remains available regardless of system issues, weather or other unforeseen events.  Within minutes the centralized call center can be rerouted to diverse locations with zero impact to the service provided.

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