When a business process is to be outsourced, two critical project elements that must be defined are the scope and the success criteria.  With many service related outsource relationships, it is practically impossible to define long term targets before the process improvements can be quantified.   The lack of attainable goals is a primary cause for failure in many process outsourcing relationships.

Logix3 supports the identification of projected goals and targeted milestones.  Large scale goals are set for the course of the relationship or over a year duration, while shorter term milestones help determine process effectiveness and drive changes to flow or process as required.

Logix3 has determined that long term targets used to justify the business case for an outsource relationship should be defined with broad strokes, which provide for flexibility and maximum benefit.  Standardized targeted goals such as, a 50% reduction processing costs by elimination of X, results in a stagnant and inflexible business relationship which is supported by highly structured service processes.  Logix3 approaches outsource targets in a more flexible manner providing for maximum success and benefit to our customer.

With consideration of the long term goals, Logix3 maps a route of shorter term milestones, providing for a scheduled checkpoint of the progress of service and process improvement.  The ability to trend not only against metric, but against preplanned and targeted goals provides a clearer understanding of program success.  When the program is trending on the low side of success, it can be determined whether the process needs to be improved or the targets were set at an inappropriate level.   Having the latitude to perform target reviews and adjustments gives the project flexibility to succeed where others would have failed.

Logix3 is dedicated to ensuring project success meets the comprehensive needs and goals of your organization.

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