Logix3's Packaging Management Services

Defining Standards & Specifications

As part of our service, Logix3 can work with your teams to define standards for our support solutions. The first step in setting achievable goals for a Business Process Outsource initiation is to clearly define the playing field. The more clearly defined your standards are, the more accurate pre-project assessments can be, ultimately leading to a defendable ROI calculation.

Logix3 can work with your teams for customized standards definition, or we can bring you a structured set of standards in the following areas:

Digital Assets

• Specifications
• Licensing Compliance
• Asset Usability
• Meta Data

Packaging

• Layout Specifications
• Color Guidelines
• SKU and Artwork Associations
• Styles and Structure Associations
• Artwork Delivery & Submission

Item Information

• Required Data Points
• Validation Formulas
• Data Transmission & Receipt

As with all of our offered services, Logix3 will develop a CPI model to review each standard for methods of improvement to the standard itself as well as the business process it governs.

Grooming Contacts

When Logix3 works with a new customer, one of the first things we strive to instill is clarity within the defined lines of communication. Whether contacts are within the organization or garnered through vendor and client relationships, inaccurate contact information will significantly impact any collaborative timeline.

Utilizing Logix3 to provide an outsourced service or turnkey solution requires that we know the who's as well as the what's. During the initiation phase of a project, Logix3 will ask for a listing of all contacts and companies which may be associated with the initiative. Our staff then uses internal and external resources to groom this data into a comprehensive contact management database.

Once the contact management database is populated with groomed data, we leverage the contacts themselves to ensure the information is maintained. Each quarter, the contact data will be revalidated and updated as necessary. This is required to maintain a predictable level of service on time sensitive matters.

If required, Logix3 can provide a data feed of contact information to your internal systems on a periodic basis.

Sourcing & Importing Data

Effective process management relies heavily on accurate data which is maintained by the owner. One of the first collaborative efforts between Logix3 and your teams will be "sourcing" your data. In the simplest terms, this means defining the ownership of each element of data required to support the processes and projects covered under business services to be provided by Logix3.

In most cases, the data elements required to support a standard initiative are sourced to multiple partners in the collaborative relationship. Logix3 works with the collaborative partners to collect and validate the data initially, as well as on a recurring schedule determined by the relationship and the volatility of the data. Collaboration is supported through the secured Logix3 portal, providing secure access to information owned by the collaborative partners.

Logix3 can also import historic data for archiving and research purposes as required. This data can be extended into the system in a variety of forms, and may be used to generate historic project or process structures as the data is available. All data defined as historic will be secured as read only and will not be allowed to be changed.

Historic data can be invaluable for process improvement, specifically when all the information is stored within one system. Logix3 suggests that companies leave as much data online as possible to allow for quick research, context based association and trending.

Setting Definable and Achievable Goals

When a business process is to be outsourced, two critical project elements that must be defined are the scope and the success criteria. With many service related outsource relationships, it is practically impossible to define long term targets before the process improvements can be quantified. The lack of attainable goals is a primary cause for failure in many process outsourcing relationships.

Logix3 supports the identification of projected goals and targeted milestones. Large scale goals are set for the course of the relationship or over a year duration, while shorter term milestones help determine process effectiveness and drive changes to flow or process as required.

Logix3 has determined that long term targets used to justify the business case for an outsource relationship should be defined with broad strokes, which provide for flexibility and maximum benefit. Standardized targeted goals such as, a 50% reduction processing costs by elimination of X, results in a stagnant and inflexible business relationship which is supported by highly structured service processes. Logix3 approaches outsource targets in a more flexible manner providing for maximum success and benefit to our customer.

With consideration of the long term goals, Logix3 maps a route of shorter term milestones, providing for a scheduled checkpoint of the progress of service and process improvement. The ability to trend not only against metric, but against preplanned and targeted goals provides a clearer understanding of program success. When the program is trending on the low side of success, it can be determined whether the process needs to be improved or the targets were set at an inappropriate level. Having the latitude to perform target reviews and adjustments gives the project flexibility to succeed where others would have failed.

Logix3 is dedicated to ensuring project success meets the comprehensive needs and goals of your organization.

User Education Process

When you are planning on changing the working process for your staff and partners, the easiest way to help foster adoption is through training. Logix3 will develop a training program designed to develop process awareness and execution effectiveness in your staff as well as your collaborative partners.

Logix3 can offer both inhouse and online training to meet your companies needs. The training programs are developed alongside the process definition teams and are custom configured to meet the requirements of your corporate culture and personnel.

The same quality of training will be offered to your collaborative partners. A custom training program will be designed to ensure that all partners will have the required knowledge to effectivity and efficiently operate within the new environment.

Once the initial training process is completed, Logix3 will maintain a training program for both your inhouse staff and collaborative partners.

Packaging Guidelines & Specifications

Clearly defined packaging specifications is a critical element to the success of any packaging program. We will work with your company to develop a set of specification guidelines which allows collaborative partners to know exactly how to interface with the Logix3 solution model.

Specification guides are developed based upon whether Logix3 will be providing the full OneClick packaging solution or if we will only manage the workflow processes. Specification guidelines can be designed for packaging associated with:

• Brands
• Structures
• Special Programs

If your company is involved with the generation of point of sale materials, Logix3 is able to help you define and manage specifications regarding your POS templates, SKU availability and printing.

Contact Logix3, or talk to your site representative for further information regarding these services.

Documenting Policies & Procedures

Managing and documenting your company's processes is a daunting task on multiple levels. The exercise begins with the decision on how to document the processes in a way that they can be understood by non-associated readers, as well as allowing for updates in a structured format. There are multiple published methods for process documentation, as well as ways to determine which method of documentation is right for your company.

When you choose to work with Logix3, our implementation team prioritizes the documentation of both internal and external processes related to services to be provided. This is a critical step that allows Logix3, and our customers, full disclosure in the processes, metrics and associated deliverables.

Logix3's onsite staff uses the original process manual for an engagement guide. They are also responsible for changes and additions to the processes and supporting documentation. As the Continuous Process Improvement exercises change and improve existing processes, Logix3's onsite team ensures that the correct documentation, policy and process guides are updated.

Logix3 is dedicated to providing the highest quality service to your company and associated organizations. A critical factor in this service plan is ensuring process and policy documentation are updated and match the actual activity taken during process execution.

Metric Reporting Schedule

A key determination of the success of an outsource relationship can be measured in the reporting function. When provided, companies will strive to meet the goals associated with success. Choosing the right goals for a business process outsource relationship takes in-depth knowledge of both companies strengths & weaknesses, along with a concise overall intent of the relationship.

With this knowledge, your Logix3 account manager is able to work with your company to outline a clear set of metric and productivity targets which are aligned with the overall relationship goals. A defined and scheduled metric reporting program that is aligned with corporate and program goals ensures that the metrics you receive are pertinent to the current goals at hand.

Logix3 helps you define a clear program of metric reporting which ensures that you are always on the front end of trend analysis and can quickly provide verification of program success. With this knowledge, changes to program schedule or tactical adjustment in goals and targets can quickly be made to ensure the program stays on track.

Continous Process Improvement

When a company outsources a business process it is usually due to cost, efficiency, competitiveness or the process is not part of corporate core competency. Regardless of the decision, it is critical that the outsourcing company be dynamic in the services they provide.

When your company works with Logix3, we not only resolve the perceived challenges, but we forecast for future ones as well. Each of our account managers and service support teams is charged with continually increasing the value of your relationship with Logix3 while continuing to save you in personnel and true cost.

With the intimate knowledge of your company gained from the BPO relationship, the Logix3 team will follow our Continuous Process Improvement protocols to locate and document the top three hurdles your company faces in regards to the productivity and value of the BPO services. The account manager then develops a customer approved plan and implementation method to adjust/extend the services offered by Logix3 to resolve these newly identified challenges.

There is no schedule or limitation to process growth and tuning of the BPO services. Logix3 has found that the Continual Process Improvement activities and implementation is self driving. When your current challenges have been addressed and a maintenance process is in effect, the next level of improvements are then undertaken.